FAQ

Last updated 5/15/2020

How to use


How do I add a size chart to a website?

You have 2 options and can do either or both options.

1. Copy the generated html code then add it to the sites html section.
2. Save the chart as an image then add it to the images.


Can your size charts be posted on any e commerce site?

Yes they can. As long as you are able to post html code or post images, which is every e commerce site we are aware of.


Do I have to add all measurements?

Absolutely NOT! We recommend adding between 3- 6 measurements depending on the item you are selling.

Do the arrows show up if I don't add that measurement?

No, arrows will only show up for measurements that you add in your chart.


What are the minimum number of measurements you must add to generate a size chart?

Only 1. (The minumum number of measurements you must add to generate a size chart is 1.)

How many sites can I add the size charts to?

Size charts can be installed on as many sites as you need.




Subscriptions and Payments



Can I cancel my subscription at anytime?

Yes. Your paid subscription can be cancelled anytime


Is one time payment a subscription?

No. One time payment is non recurring, so it will never be charged again. Your plan is good for the amount of time you paid for with your one time payment.

Do I need to enter my paypal info or credit card details to sign up for the free account?

No, you can sign up and use Sizegem free account without entering your paypal. If you would like to upgrade to Pro or Gold then you can signup with Paypal.

What payment methods do you offer?

Sizegem uses Paypal for all transactions


Does Sizegem work on my mobile phone or tablet??

Yes, it does. Sizegem works great on computers, laptops, mobile devices and tablets.

Can I change my plan later on?

Yes, you can upgrade or downgrade your plan anytime.

What happens if I cancel my subscription?

If you cancel your subscription you will not be charged anything again. Your product will last until it's expiration date or maximumum templates are used.


What does one time payment mean?

It means you just pay once for the plan you choose. The one time payment is non recurring so you are never charged again unless you sign up again.

Will you renew my subscription automatically?

If you selected a a Billed Monthly or Billed Yearly plan then yes, your subscription will be automatically renewed according to your pay period. If you selected a one time payment you will not be charged again,and the plan does not renew automatically.


Can I pay a one-time fee?

Yes, we have one time payments available for 1 year or just 1 month in both plans. 1 Time fee is charged once and never again, unless you either buy another 1 Time Payment or signup for a different plan.


Do you offer support if I need help?

Yes! Quality customer support is very important to us. You can contact us anytime at support@sizegem.com and we will help you.

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